Lucid Eyes
Repair Service Guide
- Lucid Eyes’ official online store accepts all A/S services.
- The Lucid Eyes Product Service Team sequentially guides you through the entire process from receipt of A/S products to shipment.
- All guidance is provided by email or text, so if you would like telephone guidance, please request it at the time of application.
After submitting the application through the online website, it will be sent via courier.
- The parts retention period for all Lucid Eyes products is 12 months from the date of sale, and after the parts retention period, replacement or repair due to damage or breakage is restricted.
- If you request after-sales service without enclosing proof of purchase, such as the product authentication card or purchase receipt provided at the time of purchase, our product service team will verify the product.
- If it is certified as a genuine product, after-sales service is possible, but since it is difficult to confirm the exact period of use, application of the warranty period may be limited.
Product service lead time
A/S will be provided for products received first based on the date they are received by the product service team, and the time required will be determined as follows depending on the processing location.
* If there is a change in the A/S period, customers will be notified in advance.
• Headquarters processing: 10 days – up to 15 days based on the date of receipt at the head office.
• Factory progress: 25 days – up to 30 days from the date of receipt at head office.
• Exchange for defective product: Takes up to 7 days from the date of receipt at our headquarters.
*Period excluding weekends and public holidays.
Product service costing
1. Replacement of major parts: 30% of consumer price ~ (shipping fee excluded)
• Front / Temple / Metal Frame / Clip / Glasses Strap
* The lens is an accessory included with the front, and when the front is replaced, the lens is also replaced.
2. Replacement of consumable parts: Free (shipping fee not included)
• Logo/Decoration/Screw/Tips
3. Management: Free (shipping fee excluded)
• Polishing/Cleaning
[Standards for establishing product compensation system according to quality warranty period]
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category |
Within the quality guarantee period (date of first purchase - 12 months) |
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|---|---|---|
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If repairs are required due to manufacturing defects or defects occurring under normal use within 7 days of purchase. |
Product exchange or purchase price refund |
|
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If repairs are required due to manufacturing defects or defects that occur under normal use within 1 month of purchase. |
Product exchange or free repair |
|
|
Manufacturing defects and defects occurring under normal use conditions |
When repairable |
free repair |
|
When repair is not possible |
Product exchange or purchase price refund |
|
|
When exchange is not possible |
Purchase price refund |
|
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If the repaired or exchanged product requires repair due to the same defect or defect more than three times |
Product exchange or purchase price refund |
|
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If repair or exchange is not possible because repair parts are not available within the parts retention period |
In case of manufacturing defects or defects occurring under normal use conditions |
Product exchange or purchase price refund |
|
In cases due to the consumer's intention or negligence |
Exchange for another product after collecting the amount equivalent to paid repair |
|
|
If the business owner loses the product that the consumer requested repairs |
Product exchange or purchase price refund |
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